Engie : Individualization of customer adviser’s upskilling

Transforming the learner experience: better for business users and customers

Transforming the learner experience to drive business performance

ENGIE is one of the world’s largest independent power producers and a pioneer of the renewable energy transition. The ANZ Retail Training team needed to improve the way over 1000 learners undertook training with the use of a reliable LMS.

With Rise Up’s support ENGIE delivered:

• Business-critical team training: Accelerating e-learning to boost skills across internal and vendor teams
• An intuitive L&D experience: Better organisation of course content and more engaging material boosted completion rates
• First-class customer service: Call centre agent training led to full and fast responses to enquiries
• Transparent tracking: Visibility for L&D trainers with new assessment and tracking tools
• A smooth transition: Change was delivered in a calm and timely manner with Rise Up’s support

Download the full case study to discover how to upgrade your entire team’s learning experience.

The #1 LMS for the outsourced energy industry

Build an enthusiastic and fulfilled workforce with an intuitive blended L&D platform from Rise Up, 

RISE UP CAN HELP YOUR BUSINESS TO: 

• Embed a company culture of innovation and agility
• Track learners’ progress with a suite of assessment tools
• Empower learners to respond to customer enquiries with confidence and clarity
• Provide the right content when and where learners want it

Benefits

The customers advisers of Engie France BtoC Consumer Division are the direct interface: in this sense, it is essential to guarantee their proficiency of the skills that will enable them to be effective in their job. Thanks to Domoscio Hub and Domoscio Lock, each adviser is asked to meet its own learning needs, which encourages their engagement and optimizes the time spent on learning.