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Case studies

Engie : Individualization of customer adviser’s upskilling

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Transforming the learner experience: better for business users and customers

 

Transforming the learner experience to drive business performance

ENGIE is one of the world’s largest independent power producers and a pioneer of the renewable energy transition. The ANZ Retail Training team needed to improve the way over 1000 learners undertook training with the use of a reliable LMS.

 

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With Rise Up’s support ENGIE delivered:

  • Business-critical team training: Accelerating e-learning to boost skills across internal and vendor teams
  • An intuitive L&D experience: Better organisation of course content and more engaging material boosted completion rates
  • First-class customer service: Call centre agent training led to full and fast responses to enquiries
  • Transparent tracking: Visibility for L&D trainers with new assessment and tracking tools
  • A smooth transition: Change was delivered in a calm and timely manner with Rise Up’s support

Download the full case study to discover how to upgrade your entire team’s learning experience.

  • 1,000+learners

  • 230assets in LMS

  • A new, intuitvelearning experience

The #1 LMS for the outsourced energy industry

 

Build an enthusiastic and fulfilled workforce with an intuitive blended L&D platform from Rise Up.

 

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RISE UP CAN HELP YOUR BUSINESS TO: 

  • Embed a company culture of innovation and agility
  • Track learners’ progress with a suite of assessment tools
  • Empower learners to respond to customer enquiries with confidence and clarity
  • Provide the right content when and where learners want it

Discover the case study

  • Learner drop-out rates reduced
  • Better experience boosts completions
  • Strong mix of e-learning / facilitated learning
  • AI tools underpin a test-and-learn approach

 

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  • Photo Reena Baumann

    DEPLOY PERSONALISED DEVELOPMENT PLANS

    “We’ve been able to create learning paths with much more visibility. For example, if people are clicking through a course they’re not learning enough. If we didn’t check this, something could easily go wrong with a customer. So the ability to test, learn and monitor is key.”